Cancellations, refunds, and payment reversals

1. Scope and request process

This policy applies to paid KennFlik marketplace, agency, team, Department, and CompanyLab orders. To request a cancellation or refund, use the action available in the order workspace or contact Support with the order ID, requested outcome, and relevant evidence.

Submitting a request does not automatically cancel an order or guarantee a refund. KennFlik may review the recorded scope, messages, files, delivery history, milestones, payment status, and conduct of all participants before deciding the outcome.

2. Before work starts

A paid order may be eligible for cancellation and a full refund when work has not started, no material work has been delivered, and no non-refundable third-party cost has been incurred. Payment authorization failures, duplicate charges, and confirmed unauthorized transactions are reviewed separately with the payment processor.

3. After work starts or delivery occurs

After work starts, refund eligibility depends on the usable work provided, the agreed scope, documented milestones, revisions, delivery timing, and any provider breach. A change of mind, unused delivery, or dissatisfaction outside the agreed scope does not by itself require a refund.

The current automated order flow supports full reversals where approved. Partial refunds are not guaranteed and may require a support-led resolution or another documented remedy. Never promise or arrange an off-platform refund.

4. Revisions, extensions, and completion

Buyers should use included revisions for in-scope corrections before seeking cancellation. Providers who need more time must request a delivery extension through the available order action; the deadline changes only after approval. Delivery or completion does not prevent review of fraud, non-delivery, material breach, or rights that cannot be waived under applicable law.

5. Team, Agency, and managed orders

For team, Agency, Department, and CompanyLab orders, KennFlik may consider the work of all assigned participants and milestones as one engagement. Removing or replacing a member does not automatically cancel the order. Any approved reversal is applied to the canonical order and its recorded payout owner, not separately to each contributor.

6. Refund method and timing

Approved refunds are returned to the original payment method or eligible KennFlik balance where supported. Processor, bank, card-network, currency-conversion, and settlement timing may affect when funds appear. KennFlik cannot accelerate a financial institution's posting time.

An approved refund may reverse provider earnings, commissions, credits, rewards, or payouts connected to the order. KennFlik may pause or offset affected funds while a refund, dispute, fraud review, or chargeback remains open, where permitted by law.

7. Disputes and chargebacks

Use the order dispute or Support flow first so the Platform record can be reviewed. If you initiate a chargeback, KennFlik may restrict the transaction, preserve evidence, pause payouts, and respond to the payment provider. Duplicate recovery through both a platform refund and chargeback is not permitted.