KennFlik Terms & Conditions

1. Agreement and eligibility

These Terms & Conditions ("Terms") govern your use of kennflik.com and KennFlik's marketplace, account, messaging, checkout, wallet, order, team, agency, CompanyLab, recommendation, and support features (the "Platform"). By creating an account or using the Platform, you agree to these Terms and the policies linked on this page. If you use KennFlik for an organization, you confirm that you can bind it.

You must be at least 18 and legally able to enter a binding agreement. You must provide accurate information, complete requested verification, protect your credentials, and promptly report unauthorized access. You are responsible for activity performed through your account except where applicable law provides otherwise.

2. KennFlik's role

KennFlik provides a marketplace and collaboration platform. Buyers can discover services, post briefs, request managed assistance, receive recommendations, contact providers, and place orders. Independent Sellers and Agencies can offer and deliver services. Unless KennFlik expressly agrees otherwise in writing, KennFlik is not the employer, agent, partner, or joint venturer of a Buyer, Seller, Agency, team member, or CompanyLab participant.

KennFlik may facilitate intake, matching, checkout, communications, delivery records, support, and payment administration. We do not guarantee that any listing, recommendation, match, provider, Agency, team, Department, deliverable, or business outcome will meet every expectation, remain available, or produce a particular result.

3. Accounts, modes, and applications

Each account may use Buyer mode and one service-provider type: Individual Seller or Agency. Individual Seller and Agency accounts are separate and require separate emails and logins; they cannot switch between provider types. Seller access may require an application or onboarding review. Agency creation, membership, and certain Agency features may require invitations, business information, documents, and approval.

CompanyLab and Local Launch Specialist applications are available only in the flows currently offered. An application may be pending, require an update, be approved, or be declined. Approval does not guarantee work, leads, assignments, revenue, or continued eligibility. We may verify information and change or revoke access when eligibility or policy requirements are not met.

4. Listings, briefs, recommendations, and managed assistance

Sellers and Agencies must describe services, packages, prices, delivery terms, revisions, qualifications, and availability accurately. Buyers must review listings, profiles, offers, scopes, and checkout details before ordering. Briefs and Start a Business submissions must contain lawful information the submitting User has permission to share.

KennFlik may use automated or AI-assisted tools to help draft briefs, assess completeness, summarize information, classify requests, suggest services or providers, and recommend a freelancer, Agency, Department, or team structure. Users must review all output. Suggestions may be incomplete, inaccurate, unavailable, or unsuitable and are not professional advice, an endorsement, a reservation, or a guarantee.

CompanyLab provides application, Department, team, lead, managed-project, and offer workflows currently available on the Platform. Submitting a CompanyLab application or Buyer request does not automatically start work. A paid engagement starts only through the applicable accepted, authorized, and funded order or offer flow.

5. Orders, teams, milestones, and delivery

An order is governed by its recorded scope, package or accepted offer, price, requirements, dates, revisions, milestones or schedule, checkout disclosures, and these Terms. Providers should accept only work they can perform. Users must keep material instructions, messages, files, scope decisions, and delivery activity in the Platform workspace.

Solo orders are assigned to an individual provider. Team orders may include assigned roles, members, messages, files, milestones, and a shared workspace. Department or CompanyLab work may use its applicable managed workspace. Members may act only within their permissions; adding a contributor does not change the Buyer-approved scope or payout owner.

Providers must deliver through the official action. Buyers must review delivery and use the available revision, approval, completion, cancellation, or dispute action in good faith. Revision rights are limited to the agreed scope and recorded terms. A requested delivery-date extension changes the deadline only if it is approved through the applicable flow. Completion and acceptance are determined by the order state and actions available in the Platform.

6. Payments, wallet, fees, tips, and payouts

By placing or funding an order, you authorize KennFlik and its payment processors to charge the payment method or eligible wallet balance selected for the amount displayed. Transaction-specific prices, Buyer fees, Seller fees, taxes, credits, and totals shown at checkout or in the order record apply. A failed, reversed, or unauthorized payment does not create an entitlement to work or delivery. Tips are voluntary and final only to the extent permitted by applicable policy and law.

Provider proceeds may remain pending or subject to a clearance period until the order and payment satisfy the Platform's release, completion, fraud, dispute, refund, and chargeback controls. Only available earnings are eligible for withdrawal. The payout flow may enforce verification, supported currencies and destinations, a configured payout method, minimums, maximums, cooldowns, pending-request limits, and risk review. Supported methods currently include PayPal, Payoneer, and bank payout details where offered; availability can vary.

The payout owner recorded for an order controls the earnings. Agency-owned orders and CompanyLab work recorded to an Agency are paid through the Agency payout owner, not the individual member who performed or managed the work. Personal Seller orders remain personal earnings. Switching modes does not change payout ownership. KennFlik may withhold, reverse, offset, or recover amounts associated with errors, refunds, chargebacks, fraud, duplicate payments, or policy violations where permitted by law.

7. Cancellations, refunds, disputes, and chargebacks

Cancellation and refund eligibility depends on the order state, work performed, payment status, recorded scope, applicable policy, and evidence. Refunds, credits, payment releases, and cancellations are not automatic or guaranteed. Users must use available order and support actions and cooperate with reasonable requests for information.

A dispute, fraud report, chargeback, or payment reversal may cause KennFlik to restrict an order or account, preserve evidence, pause a release or payout, reverse credits, or recover affected amounts. Initiating an external chargeback does not remove your obligations under these Terms. False reports, fabricated evidence, or abuse of resolution processes are prohibited.

8. Content, files, messages, reviews, and intellectual property

You retain ownership of content you submit, subject to rights granted in an order or separate agreement. You grant KennFlik a non-exclusive, worldwide, royalty-free license to host, copy, process, format, transmit, display, moderate, and retain your content as reasonably needed to operate, secure, support, improve, and legally protect the Platform. Records may remain in backups, transaction history, fraud systems, and legal archives after deletion.

You confirm that you have the rights and permissions needed for every listing, brief, message, review, image, file, prompt, and deliverable you upload or provide. You must not disclose another person's confidential, personal, or proprietary information without authority. Unless the order expressly states otherwise, Users are responsible for documenting deliverable ownership, licenses, third-party materials, and transfer terms. Copyright notices are handled under the DMCA / Copyright Policy.

Reviews must reflect genuine experiences and must not be purchased, coerced, manipulated, or used for retaliation. KennFlik may moderate or remove content that violates law, these Terms, or Platform policy.

9. Prohibited services and conduct

You may not use KennFlik for unlawful, fraudulent, deceptive, infringing, exploitative, harmful, or abusive services or content. You may not impersonate others; harass or threaten Users; distribute malware; steal credentials; spam; scrape or interfere with the Platform; manipulate reviews, recommendations, or transactions; conceal material conflicts; submit false verification; or evade sanctions, payment controls, or Platform fees.

Do not move Platform-originated transactions off-platform to avoid fees or safeguards. Do not use AI-assisted or human services to create prohibited content or violate another person's rights. Additional restrictions appear in the Marketplace Rules and Service Listing Guidelines.

10. Privacy, security, suspension, and termination

Our Privacy Policy explains how KennFlik collects, uses, shares, stores, and otherwise processes personal data. Users must use personal data obtained through KennFlik only for the lawful Platform transaction for which it was provided and must protect it appropriately. No internet service or transmission method is completely secure.

KennFlik may investigate, restrict, suspend, or terminate accounts or features; remove content or listings; cancel transactions; delay payouts; and preserve information when reasonably necessary for security, fraud prevention, policy enforcement, legal compliance, or protection of Users and the Platform. You may stop using the Platform, but unresolved orders, payment obligations, disputes, investigations, licenses, and provisions intended to survive will continue.

11. Disclaimers and limitation of liability

The Platform is provided "as is" and "as available." To the fullest extent permitted by law, KennFlik disclaims express and implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, accuracy, and security. KennFlik does not warrant any User, service, Agency, team, match, recommendation, delivery, revenue, lead, or business result.

To the fullest extent permitted by law, KennFlik and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, opportunity, goodwill, or data arising from the Platform. Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Indemnification, governing law, and changes

To the extent permitted by law, you will defend, indemnify, and hold harmless KennFlik and its affiliates, officers, employees, and service providers from claims, losses, liabilities, costs, and reasonable legal fees arising from your content, services, deliverables, conduct, violation of these Terms, or infringement of another person's rights.

These Terms are governed by the laws applicable under KennFlik's existing legal and corporate arrangements, without regard to conflict-of-law principles. Any mandatory consumer rights and jurisdiction rules continue to apply. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

KennFlik may update these Terms for product, operational, risk, or legal changes. We will post the revised Terms and update the date above. Continued use after the revised Terms take effect constitutes acceptance; if you disagree, stop using the affected services.