Buyer Policy

1. Eligibility

By using KennFlik as a Buyer, you confirm that you are at least 18 years old or are acting with the consent and supervision of a parent or legal guardian, and that you are legally capable of entering into binding contracts under applicable law.

2. Ordering Services

Buyers may browse Gigs and place orders directly from a Seller's Gig page or via Custom Offers. When you place an order:

• You agree to pay the full price (including any KennFlik service fees and taxes) shown at checkout;
• You agree to provide clear, complete requirements so the Seller can deliver the work;
• You agree to communicate only through KennFlik's messaging and order system for that project.

You must not request free work, samples that are effectively full projects, or services that violate our Marketplace Rules.

3. Payments & Fees

Payment is processed by KennFlik via third-party payment providers. In general:

• You pay KennFlik in advance to fund the order, plus a 5.5% buyer fee to run the platform (or as otherwise displayed at checkout);
• Funds are held by KennFlik until the order is completed or cancelled, then released to the Seller minus platform fees;
• Purchases are generally non-refundable except as set out in our Refund Policy.

You must never send direct payments or share payment details outside of KennFlik. Off-platform payments are not protected by our policies.

4. Behaviour & Prohibited Buyer Activities

Buyers must not:

• Use abusive, hateful, or harassing language towards Sellers;
• Request illegal, fraudulent, sexually explicit, or violent services;
• Circumvent KennFlik fees by asking Sellers to work off-platform;
• Upload content that infringes third-party copyrights or other rights;
• Impersonate another person, or misrepresent your identity or company;
• Use refund or dispute mechanisms in bad faith (e.g., "free work" scams).

Violations may lead to order cancellation, account suspension, or permanent bans, as set forth in the Marketplace Rules.

5. Intellectual Property & Usage Rights

Unless otherwise stated on the Gig page or agreed in writing:

• Upon full payment for a completed order, the Seller assigns to you the rights in the final delivered work (excluding KennFlik templates and tools);
• You may use the delivered work for your business and projects as agreed in the order;
• You may not claim authorship of work you did not create, where attribution is contractually required;
• You must ensure your usage complies with applicable law and any third-party licenses (fonts, stock images, music, etc.).

If you believe your rights are infringed by content on KennFlik, see our DMCA / Copyright Policy.

6. Cancellations, Disputes & Refunds

If you are unhappy with an order, you should first attempt to resolve the issue directly with the Seller through the order page. If no agreement is reached, you may open a dispute via the Resolution Center or contact KennFlik Support.

Details on when refunds or credits may be available are set out in our Refund Policy.