Full-time customer service representative

We are looking for a motivated and friendly Customer Service Representative to join our team full-time. In this role, you will be the first point of contact for our customers, providing assistance and support to ensure their satisfaction with our products and services. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints with empathy and efficiency.
Provide product information and guidance to customers.
Process orders, returns, and exchanges accurately.
Maintain customer records and update account information as needed.
Collaborate with team members and other departments to resolve complex issues.
Contribute to team goals and objectives, ensuring a high level of customer satisfaction.