Customer service representative / virtual receptionist

We are seeking a dedicated and personable Customer Service Representative / Virtual Receptionist to join our team. As a key point of contact for our clients, you will play a crucial role in ensuring a positive customer experience and maintaining efficient communication channels. If you are a proactive, organized, and empathetic individual with excellent communication skills, we want to hear from you!

Key Responsibilities:
Answering Inquiries: Respond promptly and professionally to customer inquiries via phone, email, and chat.
Managing Appointments: Schedule, reschedule, and confirm appointments for clients and team members.
Problem Resolution: Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
Data Entry: Accurately input and update customer information in our database.
Follow-up: Conduct follow-up communications to ensure customer satisfaction and address any additional needs.
Administrative Support.