Tips, Cancellations, Refunds, Disputes, and Fraud Reports

A tip is optional and can be added only through an available tip flow. Review the amount before paying. For an order problem, first document the issue in on-platform messages. Use the cancellation, dispute, or support action currently available for the order. Refunds are not automatic or guaranteed; eligibility depends on the order state, payment record, applicable policy, and review of the evidence. Chargebacks or payment reversals may pause the transaction while they are investigated. Report suspected fraud or prohibited activity through the support route and include the user, order, message, payment, and file details you have.